Product Warranty and Returns Policy

This Policy is intended for commercially released READTYCH hardware purchased directly from READTYCH.

It may cover the Digital Book, the stylus included with it, READTYCH charging equipment, and any READTYCH-branded accessory identified as covered when it is sold.

Software, subscriptions, educational content, digital books, and third-party applications are not covered by the hardware warranty. Those products follow their own software, subscription, or institutional terms.

A Digital Book supplied for a pilot, demonstration, or temporary evaluation may follow a separate agreement. Where an Order Form or pilot agreement includes different terms, that document will govern the devices covered by it.

READTYCH is still refining the Digital Book, its software, manufacturing process, and support model.

A prototype used in a demonstration may not look or perform exactly like the final device. Specifications may change as components are tested and the product moves closer to production.

The same is true of warranty and return arrangements. READTYCH will confirm them before accepting commercial orders.

Every purchaser will have an opportunity to review:

• The warranty period.
• The date coverage begins.
• The defects covered.
• The main exclusions.
• The process for requesting help.
• The available repair, replacement, and refund options.
• Any return or shipping costs.

A product concept, early specification, demonstration, or roadmap does not create a separate warranty. The written warranty supplied before purchase will contain the final commitment.

When the Digital Book becomes commercially available, eligible hardware will carry a limited warranty against covered defects in materials and workmanship.

That means READTYCH may provide warranty service when the product stops working because something was wrong with the way it was manufactured.

The product must have been used for its intended purpose, within its supported conditions, and with reasonable everyday care.

A device that stops working is not automatically defective. A network setting, software issue, damaged cable, unsupported application, or accidental impact can create similar symptoms.

READTYCH may need to inspect the device or review diagnostic information before confirming coverage.

The final warranty may cover a manufacturing defect affecting the E-Ink screens, folding mechanism, touch response, stylus interaction, internal components, wireless hardware, charging system, buttons, ports, or enclosure.

A supplied READTYCH stylus may also be covered if it fails because of a manufacturing defect.

Coverage applies to defects originating in the product. It does not extend to every problem that happens after the product is delivered.

E-Ink screens also behave differently from conventional displays. A brief refresh, visual transition, or temporary image trace may be part of ordinary E-Ink operation rather than a defect.

The final product guide will explain what users should expect from the displays.

A warranty cannot protect a device from every event in its life.

It will not ordinarily cover a Digital Book that is lost, stolen, dropped, crushed, exposed to liquid, stored in extreme conditions, or damaged through reckless handling.

Cosmetic scratches, fading, small dents, and ordinary wear will not normally qualify if the product still works as intended.

Coverage may also be declined when damage was caused by:

• An incompatible charger, cable, accessory, or power source.
• Unsupported software or an unauthorized operating system.
• An unapproved modification.
• A repair that damaged the device.
• An attempt to bypass security or device-management controls.
• A school network, internet provider, or unsupported configuration.
• A third-party application or integration.
• Normal aging of a battery or another consumable component.

Choosing a third-party repair service will not automatically cancel the entire warranty. However, READTYCH will not be responsible for damage caused by that repair or by an incompatible replacement part.

Rechargeable batteries change as they age.

A battery that once lasted for a particular period may gradually hold less power after repeated charging and everyday use. That change does not always mean the battery is defective.

Actual battery life can also vary with connectivity, software, screen activity, device settings, environmental conditions, and charging habits.

Any battery estimate published by READTYCH will be based on stated testing conditions. It should be treated as a practical estimate, not a promise that every user will receive exactly the same result.

The final warranty will explain when abnormal battery failure may qualify for service.

The stylus is an important part of the READTYCH experience, but it may not carry the same warranty period as the Digital Book.

The same may apply to chargers, cables, cases, and other accessories.

A covered accessory that fails because it was manufactured incorrectly may qualify for repair or replacement. Loss, accidental breakage, and ordinary wear generally will not.

Stylus tips and similar parts naturally wear down through regular use. They may need to be replaced as consumable items.

Any separate accessory coverage will be shown before purchase.

Once READTYCH confirms that a problem is covered, we may repair the product, replace the affected part, or replace the device.

If the same model is unavailable, READTYCH may offer a device with reasonably equivalent functionality.

Where repair or replacement is not practical, or where the law requires a different solution, READTYCH may provide a refund for the eligible product.

A replacement product or part may be new or professionally recertified where the law permits and the warranty clearly discloses it.

The remedy will depend on the fault, the product, available components, and the rights provided by law.

Repairing one part of a Digital Book does not usually restart the warranty for the entire device.

A repaired or replacement product will carry the coverage stated in the service confirmation or final written warranty.

READTYCH will explain the remaining coverage when the repaired or replacement device is returned.

Before sending a device anywhere, contact READTYCH.

A useful support request should include the purchaser or Institution name, the product model, its serial number, proof of purchase, and a clear explanation of the problem.

Tell us when the issue began and what you have already tried. A photograph or short video can help when the problem is visible.

READTYCH may suggest a few reasonable troubleshooting steps first. Many charging, software, account, or connectivity issues can be resolved without removing the device from the classroom.

Please do not send passwords, student records, or confidential school information with the request.

Request Product Support →

Contacting READTYCH does not always mean the device must be returned.

If a return is needed, READTYCH will provide the correct address, packaging guidance, return reference, shipping information, and any instructions for removing data.

A product sent without authorization can be difficult to identify or match with an open request. That may delay the inspection or result in the package being returned.

Permission to send the product for inspection does not automatically confirm warranty coverage. READTYCH must first understand what caused the problem.

A Digital Book may contain notes, assignments, account information, or school settings.

Before returning it, the user or Institution should complete any available backup and follow the instructions for removing personal or institutional information.

Keep accessories that are not part of the return, record the serial number, and package the device carefully.

Repairing a product may require READTYCH to reset, erase, reconfigure, or replace it. Information stored only on that device may not survive the process.

Student and institutional information will remain subject to the relevant privacy terms and Data Processing Agreement.

A device that arrives damaged should be reported promptly.

The same applies when an item is missing, the wrong product arrives, the quantity does not match the order, or a device cannot be started when it is first opened.

Keep the box, packaging, shipping label, and affected product until READTYCH provides instructions. Photographs may help us understand what happened and work with the delivery provider.

The sooner the issue is reported, the easier it is to determine whether the damage occurred before or during delivery.

The return window will be shown before purchase or included in the Order Form.

To qualify, a return will generally need to be requested within that period. The device should include the required accessories and be returned in reasonable condition.

Personal and institutional accounts should be removed where possible.

A product that has been materially damaged, misused, or altered may not qualify for a discretionary return.

A return for convenience is different from a warranty claim. A product may fall outside the general return window and still qualify for warranty service if it has a covered defect.

A district order is different from returning a single retail device.

Digital Books may have already been configured, enrolled, labeled, assigned, connected with school systems, or supported through an implementation program.

Institutional return rights may therefore depend on the size of the order, work already completed, device condition, procurement requirements, and the applicable Order Form.

A configured device may not qualify for a convenience return. It may still receive warranty service if READTYCH confirms a covered defect.

Schools and districts should review the terms of their Order Form before arranging a return.

A Digital Book supplied for a pilot, demonstration, research project, or evaluation may remain READTYCH property.

The pilot agreement will explain who is responsible for the device, when it must be returned, how it may be used, and what happens if it is damaged or lost.

Pilot devices may be prototypes or preproduction units. Their finish, specifications, performance, and support arrangements may differ from the eventual commercial product.

If something goes wrong during a pilot, report it. Do not attempt an unapproved repair or continue using a device that appears unsafe.

The problem itself may provide valuable information for the product team.

A product may need work even when the problem is not covered.

Where repair services are available, READTYCH may offer a paid repair or replacement.

Before going ahead, we will provide available information about the problem, the proposed work, and the estimated cost.

The customer can decline.

If the repair is declined, the product may be returned or handled in another way agreed with the customer. READTYCH will not recycle or dispose of it without permission unless the law or an abandoned-product process allows it.

Shipping responsibility will depend on the reason for the return, the final warranty, the customer’s location, and the purchasing agreement.

A customer may need to pay shipping when a product is returned for convenience, sent without authorization, found to have no covered defect, or damaged in a way the warranty excludes.

Institutional orders may have their own shipping terms.

READTYCH will explain known shipping responsibilities before asking the customer to send a product.

An approved refund will normally be returned through the original payment method or the process used for the institutional purchase.

It may include the eligible product price and applicable taxes.

Expedited shipping, customization, implementation, or completed service charges may not be refundable unless the return resulted from a READTYCH error, a covered defect, or a legal requirement.

Timing may vary depending on inspection, payment processing, and the Institution’s procurement system.

READTYCH will confirm when the approved refund has been initiated.

A device that appears faulty may be affected by software, connectivity, settings, or an unsupported application.

READTYCH may ask the user to restart the Digital Book, install an update, test the charger, check the network, remove unsupported software, or complete another reasonable diagnostic step.

A software issue does not usually qualify for hardware replacement unless it results from a covered hardware defect.

Software, subscriptions, and platform functionality follow their applicable agreements.

A returned Digital Book can hold deeply personal work.

READTYCH will access information on it only when reasonably necessary to diagnose, secure, repair, reset, or process the product.

People handling returned devices on behalf of READTYCH must follow the relevant privacy, confidentiality, and security requirements.

A device that is replaced, recycled, refurbished, or reassigned may be securely erased first.

To the fullest extent allowed by law, the remedies in the final written warranty will be the available remedies for a covered hardware defect.

READTYCH will not be responsible under the limited warranty for indirect or consequential losses, including lost content, revenue, or opportunity, where the law allows that limitation.

Some states do not permit every warranty exclusion or limitation. Where that is the case, the affected restriction will not apply.

Nothing in this Policy removes a right or responsibility that cannot legally be removed.

The final warranty will give purchasers specific legal rights.

Other rights may apply depending on the purchaser, transaction, state, or jurisdiction.

Nothing in this Policy takes away a consumer right or statutory warranty that cannot legally be limited.

Schools, districts, universities, and public agencies may also have rights under their Order Form, procurement agreement, or governing law.

READTYCH may update this Policy as the Digital Book moves from development into pilot use and commercial release.

A later update will not take away warranty rights that already apply to a purchased product.

The warranty provided when the product was purchased will continue to govern that product unless a later change gives the purchaser stronger protection.

If you have a question about a product fault, delivery, repair, return, or replacement, contact READTYCH through the Contact page.

Include “Product Warranty or Return” and, where available, the serial number or Institution name.

Please leave out passwords, student records, and information unrelated to the request.

Request Product Support →Ask About a Return →

Related documents:

• Institutional and District Terms
• Acceptable Use Policy
• Data Processing Agreement
• Privacy Policy
• Product Specifications
• Support Services